Rave Guardian App

The application is available for use by all currently registered CU students and current employees of CU. Subscribers to the application must use an CU e-mail address to login.

No. Your privacy is of the utmost importance. You can only be located if you have asked for help. Rave Guardian location information is only enabled when you choose to make an emergency call, send a tip or when your Virtual Escort expires and CUPD has been designated as your guardian.

No. CUPD will only be able to obtain your information if you choose CUPD as your guardian and your Virtual Escort session expires and not before. Rave Guardian location information is only activated when the location setting is enabled on your smartphone.

No. CUPD is only notified of your timer expiring if you selected them to be your guardian. If you select a personal contact to be your guardian and your timer expires, CUPD will NOT be notified.

• Yes, if you assign "Guardians" during any individual, "timed" usage, they will have the capability to track your status. But remember that you are in full control of this feature. It only works when you program it to.
• You must request them as Guardians. The Guardian will receive an invitation via text with a link to download the App. They must accept you to be a Guardian.
• Guardians not associated with Clemson University are called “Social Guardians”. They will not have the Call Public Safety Button and Eyewitness features of the app.

• When using the Virtual Escort, the user receives a reminder message at 5 minutes and 1 minute before expiring.
• If it expires, a message is immediately sent to your chosen guardian(s) and they can call your cell phone.
• If CUPD is your chosen guardian, the call log will display the PIN used to set the time and CUPD can verify if the person on the phone is the registered user or is in distress.
• Both the user and the guardian are notified 3 minutes before the Virtual Escort expires, and then both parties are notified the second the Virtual Escort finally expires.

• You can choose to send a tip anonymously or not each time you send in a text or photo tip.
• To send text or photo tips anonymously, tap the “Submit Crime Tips” button and “Anonymous” is already checked for you.
• If you choose to send a tip anonymously, CUPD will not be able to see your name, phone number, location or any other identifying information about you.
• If you do not wish to send a text or photo tip anonymously, “uncheck” the “Anonymous” and your name, phone number and profile will be provided to CUPD when you send a tip through the Rave Guardian app.

• You will opt in to this service and provide as much information as you would like as part of the registration process.
• To maximize the full benefit of this service, your user profile should contain a current photo and accurate self-description. The more information you provide in your profile, the easier it will be for officers to locate you if necessary.
• Any information in your personal profile will only be viewed by CUPD if you make an emergency call, send a tip, or if CUPD is your guardian when your Virtual Escort session expires.
• Personal profile information will be treated as confidential information.

Tip: The more information you provide, the more the police know if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo. If you have particular health issues or other personal safety concern, you can include that information as well. YOU decide what YOU provide.

Yes. Rave Mobile Safety (the provider of Rave Guardian) uses the latest in security technologies and processes to ensure that all of your information is kept secure and private. Rave also undergoes regular security audits to ensure the information security of data.

• Yes, the Submit Crime Tips feature works whether you are on or off campus; however, if you have an emergency at an off-campus location, you should dial 9-1-1.
• If you send a tip that is not on campus, the information will be forwarded to the off-campus law enforcement agency.
• The Virtual Escort can be used anywhere with friends and family members as your listed guardians and anywhere on main campus with CUPD as your guardian.

Absolutely.

• Call CUPD at (864) 656-2222.
• Email us at police@clemson.edu.
• Visit our office, located at 124 Ravenel Center Place, Seneca, SC 29678.
• Call CUPD to have an officer meet you at the CUPD substation, located in the Hub at Douthit Hills (adjacent to the University bookstore)
• When you are off campus or in an emergency, you should call 9-1-1.

We recommend that you allow notification from Rave Guardian. This will alert you when your timer is about to expire, when you have received a response from CUPD or when someone has requested you as a Guardian.

• whether or not you are calling from inside a building or a “dead spot”
• the strength of your cell signal, such as proximity of cell towers or satellites
• whether or not your phone is GPS enabled and, the type and quality of your phone
• carrier and signal