Resources
Contact the Ombuds to get information about the various resources Clemson University offers. Below are some self-help resources.
Conflict Management Resources
- Implicit Bias Test from Harvard's Project Implicit
- Microaggressions (PDF)
- Conflict Styles Assessment from United States Institute of Peace
- Article on Fairness from University of Victoria's Office of the Ombudsperson
- The Third Side
- Video about Reflective Structured Dialogue from Essential Partners
- Center for Justice and Reconciliation
- The Power of Apologies (PDF) by Marsha Wagner
- The Future of Apologies by Aaron Lazare
- Website on Bullying in the Workplace from Canadian Center for Occupational Health and Safety
- Survey on 2014 Workplace Bullying (PDF)
- Tips for Managing Difficult Decisions (PDF) by MIT Ombuds Office
- Tips for Managing Up by First Round Review
- Workplace Discrimination by Pepperdine University
Books
- The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide by Charles L. Howard
- Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen
- Nonviolent Communication by Marshall B. Rosenberg
- Dignity: Its Essential Role in Resolving Conflict by Donna Hicks
- Conflict Coaching: Conflict Management Strategies and Skills for the Individual by Tricia S. Jones and Ross Brinkert
- The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job by Gary and Ruth Namie
- Getting to Yes by Roger Fisher, William Ury, and Bruce Patton
- Getting Past No: Negotiating Your Way from Confrontation to Cooperation by William Ury
- Beyond Blame: A New Way of Resolving Conflicts in Relationships by Jeffrey Kottler
- Please Understand Me: Character & Temperament Types by David Keirsey and Marilyn Bates
- The Anatomy of Peace: Resolving the Heart of Conflict by The Arbinger Institute
- The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W. Moore
- The Little Book of Restorative Justice by Howard Zehr
- The Good Fight: Use Productive Conflict to Get your Team and Organization Back on Trackby Liane Davey
Ombuds Resources
- Website for International Ombuds Association (IOA)
- IOA Standards of Practice and Code of Ethics
- The Ombuds Blog
- IOA's Modern Ombuds Brochure (PDF)
- Article on Academic Ombuds Field (PDF) by Tessa Byer
- Article on the Usefulness of Organizational Ombuds (PDF) by Mary Rowe
- Article on International Ombudsing (PDF) by C. McKenna Lang
- Article on Changing Organizational Culture (PDF) by Susan Raines and Tavia Harrison
Mediation Resources
- mediate.com
- Website for Association for Conflict Resolution
- Article on Self Determination in Mediation (PDF) by Tessa Byer
- Article on the Riskin Grid (PDF) by Leonard Riskin
- Article on Problem Definition in Mediation (PDF) by Leonard Riskin
