Cash and Treasury Services Policies and Procedures

Policy
Effective: December 1, 2011

Clemson University makes change funds available as an advance to authorized cash handling units for the purpose of making change for currency sales and/or services. The change fund is only to be used for making change in cashiering operations.

Discussion
Cash and Treasury Services must approve departmental change funds and custodians before they can be established. Each department is responsible for designating a custodian that is responsible for the safekeeping of the fund and for its proper usage. Cash and Treasury Services must be notified and approve any time there is a change of custodian.

The change fund must be balanced on a daily basis. Any overages discovered during the balancing process must be deposited with Cash and Treasury Services. Any shortages beyond the control of the custodian will be repaid by the department using available operating funds. Shortages must be fully documented in writing.

The change fund must be reviewed annually.

Certain restrictions as to the use of change funds have been established by the University. Change funds are to be used solely for making change in cashiering operations. The change fund cannot be used for any other purpose, including advances or expenditures. Mishandling of change funds will be addressed in accordance with the University discipline policy and any other applicable state and federal law enforcement.

Procedure
Request and Authorization
Any department wishing to establish a change fund must submit a Request for New Fund Form to Cash and Treasury Services. The fund must first be approved by your business officer. The request should state the reason(s) the fund is required and the amount needed for daily operations. A custodian for the fund must be designated in the written request. 

Custodian Responsibilities  
The custodian of the fund is fully responsible for the safekeeping of the fund and for its proper usage. The custodian must exercise caution in the administration and protection of the fund in his/her possession.  

1. Access to the fund should be limited to the change fund custodian.
2. The fund should be locked in an office safe or file safe or secured in a location that can only be accessed by combination or key. The key should be kept in the custodian’s possession. At no time should the funds be left in unlocked desk drawers or cabinets. Funds should not be retained in desk drawers or standard file cabinets since they are easily accessed with minimal forcing or readily available keys.
3. Change funds must not be commingled with any other funds or used for any purposes other than those listed in this policy document.
4. Any discrepancies in the fund are the responsibility of the custodian and the departmental administration.
5. It is the responsibility of the custodian to follow current University policies and procedures in maintaining the change fund.

Procedure to Change Custodian 
If the fund custodian at any time needs to be changed due to a job transfer, termination of employment at Clemson University or any other reason, it is necessary to transfer the fund to a new custodian with the Change Fund Form. The fund should be counted and reconciled by the current custodian and then turned over to the new custodian. The new custodian should acknowledge receipt of the fund by signing a form documenting the transfer of funds and the accompanying responsibility. The completed form should be sent to Cash and Treasury Services. 

Overages and Shortages
The fund should be reconciled on a weekly basis, and any overages in the fund must be deposited with Cash and Treasury Services. Shortages in the fund beyond the control of the custodian are to be repaid using the department's operating funds. Shortages must be fully documented in writing.

Theft or Loss of Funds
If burglary or theft is suspected, the Clemson University Police Department should be notified immediately after discovery.

To Close a Fund
If a unit ceases to be an authorized cash collection unit, any change funds must be deposited by processing a web deposit in TouchNet to the chart string that was debited when the change fund was established, and a Change Fund Form must be submitted to Cash and Treasury Services.

To Decrease a Fund
If the change fund balance becomes too high for the needs of a department, it is the custodian’s responsibility to decrease the fund, and a Change Fund Form must be submitted to Cash and Treasury Services. The decrease in the fund must be deposited by processing a web deposit in TouchNet, which should contain a description including the fund total, the amount of the reduction and the fund custodian’s name.

Policy
Effective: January 10, 2015
Revised: April 1, 2016

Clemson University must take all appropriate measures to secure cardholder data when accepting credit card payments to the University. Credit card transactions have become the preferred method for making payments to the University. All departments that accept American Express, Discover, MasterCard and Visa payments are required to comply with the Payment Card Industry Data Security Standards (PCI-DSS). To comply with PCI-DSS, employees who work directly with cardholder data are required to review this policy and associated PCI training materials on an annual basis.

Definition
Cardholder data elements include:

• Cardholder name.
• Primary account number.
• Expiration date.
• Service code.

Procedures
Effective: 1/10/15
Revised: 10/9/18

Cardholder Access

• All merchants must be authorized by Cash and Treasury Services.
• University employees must be trained in the proper handling of credit card information. Individuals who are new to the role must be trained in PCI-DSS Compliance prior to processing cardholder data.
• Access to cardholder data must be restricted appropriately based on job function.
• This policy must be reviewed by authorized individuals annually through the Tiger Training System.

Transmission of Cardholder Data

• Cardholder data must not be transmitted in an unsecured manner, e.g., unencrypted email, electronic messaging, public fax machines and inter-office mail.

Storage of Cardholder Data

• Do not store cardholder data in electronic format. Electronic formats include files on computers, smartphones, flash drives and other similar devices.
• Do not store cardholder data in paper format. Once the cardholder information has been processed, destroy it with a crosscut shredder.

Telephone Payments — Cardholder-Not-Present Transactions

The use of a point-of-sale device will not be permitted to process cardholder-not-present transactions. Please contact Cash and Treasury Services to transition to a TouchNet MarketPlace Online Store.

Fax Payments

The use of a point-of-sale device will not be permitted to process cardholder-not-present transactions. Please contact Cash and Treasury Services to transition to a TouchNet MarketPlace Online Store.

Card-Present Transactions (Point-of-Sale Device)

Credit card processing devices must be configured to display only the last four digits of the credit card number on printed receipts.

• Picture ID required if the card is not signed.
• Provide receipt to cardholder.
• Store settlement and merchant copies in a secure area.

Receipt of Cardholder Information in Email

• Any unencrypted credit card information received by email will not be processed.
• The recipient of cardholder data will notify the sender that the transaction cannot be processed. Other acceptable methods for processing the credit card transaction will be offered. An email response template is provided below.

Retention and Destruction of Cardholder Data

• Cardholder data will be destroyed once the transaction has been processed. Paper will be crosscut shredded.

Contacts
Cathy Freeman
Cash and Treasury Services
864-656-0530
cdorfne@clemson.edu

Office of Information Security and Privacy
864-656-7131
clemson.edu/ccit/help_support/safe_computing/

Template
Email response for credit card number received by email:

Thank you for your recent email regarding payment for _______________.  To protect your credit card information, we cannot accept your payment via email. Email is an insecure means of transmitting cardholder information and/or other sensitive information. Effective October 1, 2015, to protect your credit card information, Clemson University will not accept credit card payments by telephone or fax machine. To complete your credit card transactions, please visit _________________________ to make an online payment.
 
Before sending the response, delete cardholder data. Delete the original message after replying.

Policy
Effective: July 1, 2001

Departments must be authorized to receive payments on behalf of Clemson University. Approved departments are responsible for ensuring adequate control procedures are in place to secure the collection and proper receipt of monies.

All requests for authorization to collect fees must be submitted in writing to Cash and Treasury Services, Clemson Centre, 391 College Ave., Suite 302.

Responsibility Statement
Cash and Treasury Services is responsible for establishing and enforcing a reasonable cash receipting policy that will provide the necessary internal controls and accountability of cash receipts. It is the responsibility of the departments authorized to receive payments on behalf of Clemson University to maintain internal controls and accountability of cash receipts. Instances in which it appears that a department is not complying with this policy and procedures will be reported to the appropriate department/division personnel for action. For assistance or any questions about this policy or procedures, please contact Cash and Treasury Services in Clemson Centre, 391 College Ave., Suite 302 or by telephone at 864-656-5601.

Procedure
Effective: July 1, 2011
Revised: August 1, 2018

Definition: Cash, as referred to throughout this document, includes both currency and coins. Check, as referred to throughout this document, includes both check and money order.

Adequate Separation of Duties 
All authorized receipting areas must establish an adequate separation of job responsibilities that adhere to the University Separation of Financial Administrative Duties Policy. Departmental management is responsible for ensuring that the financial administrative duties indicate clear lines of authority and responsibility. These duties are to be segregated so that one individual’s work routinely serves as a compensating check on another’s work. No one individual should have complete control over a financial transaction. Standards for separation of duties shall be implemented to the maximum degree possible. At a minimum, clear lines of authority and responsibility must be established to segregate the various steps of a transaction. Specifically, the person that accepts funds (in person or through the mail) and issues receipts must not prepare the deposit. Additionally, the person preparing the deposit must not reconcile the CUBS account.

Receipts 
All authorized receipting areas must use the Clemson Receipting System (CRS) to record all funds received. CRS instructions (PDF) are available for more information. In instances when an employee does not have access to a computer, a paper receipt book purchased from Cash and Treasury Services may be used. Receipt books can be purchased on the Marketplace.

Departments must record each transaction in the Clemson Receipting System (CRS), a prenumbered receipt book, a cash register or another preapproved receipting method in the presence of the customer or payer. A receipt must be delivered to the payer either electronically or in printed form. When payment is received by mail, a receipt is not returned. When completing a receipt (other than from a cash register), the following information must be recorded on each receipt:

• Department name.
• Name of the payer.
• The date of receipt.
• The amount of payment.
• The purpose of payment.
• The signature of the person receipting monies (when using a receipt book, the CRS system enters the Clemson University user ID).
• The form of payment (cash, check, credit card).

Receipt Distribution
For in-person payments, a copy of the receipt from the CRS system should be either emailed or printed and provided to your customer. When using a paper receipt book, the original receipt is issued to the individual from whom a fee has been collected. Retain one copy of the receipt in the receipt book. If special circumstances require a three-part receipt book, department guidelines will dictate the use of the third copy.

Voiding a Receipt
All receipts must always be accounted for. When voiding a receipt in the CRS system, a supervisor must approve the void (see CRS instructions for directions). When voiding a receipt in a receipt book, write VOID and the reason and have a supervisor sign across the face of the original and each copy of the receipt. The original and all copies of the voided receipt will be retained in the receipt book.

Handling Cash, Check and Credit Card Payments 
Safeguarding revenue and receipts prior to deposit is the responsibility of the authorized receipting area. All cash, checks and credit card information must be retained in a secure place until the deposit is made. Access to the funds will be restricted to ensure proper accountability of the funds. 

For proper internal control, only the department head or authorized designee will receive payments on behalf of Clemson University.

Checks must always be made payable to Clemson University. Checks cannot be made payable to projects, seminars, conferences, clinics or any other such activities. 

Restrictively endorse (stamp for-deposit only) all checks immediately upon receipt. Authorized receipting areas will be responsible for obtaining a restrictive endorsement stamp stating:

(YOUR DEPT NAME WILL GO HERE)
FOR DEPOSIT ONLY
CLEMSON UNIVERSITY
DEPOSIT SWEEP ACCOUNT
(BANK NAME WILL GO HERE)
(H12 BANK ACCOUNT NUMBER WILL GO HERE)

The restrictive endorsement serves as protection against lost or stolen items and enables research to be conducted if items are not properly credited or further information is needed.

Items Received Through Mail 
If checks are received through the mail, the person opening the mail should record each item in the CRS system. After each item has been recorded in the system, the user may pull a report and pull each item recorded into an Excel spreadsheet and print for a daily log. When a computer is not available, the person opening the mail should prepare a handwritten check log or use a preapproved method of recording the items. The mail log must provide the check date, number, amount and payer and should be maintained on a daily basis. A handwritten receipt or cash register receipt may be used instead of a mail log when checks are received infrequently.

Cash Register Receipts 
Receipts generated by a cash register or a computer will contain the following information:

• Receipt number.
• Clemson University.
• Department name.
• The date of receipt.
• The amount of payment.
• Identification of the person receipting monies.
• The form of payment (cash, check, credit card, money order).

Record of cash register receipts will be maintained in the same manner as handwritten receipts noted above.

Procedures for Preparing and Depositing Receipts:
WARNING: Any person delivering a deposit to Wells Fargo Bank should take adequate precautions for their personal security and safety. Do not send cash through the mail.

Departments that are authorized as receipting areas must make deposits to Wells Fargo within the times specified below: 

• Departments receiving cash, money orders and/or checks daily must deposit funds no later than the next business day after the day the funds are received.
• Departments receiving funds less frequently than daily must deposit funds no later than three business days after the day the funds are received.
• Departments accepting credit card payments must receipt funds no later than the next business day after the day the funds were received.

The only exception is in regard to the Accounts Receivable office, which must deposit funds no later than five business days after the funds are received. All instances in which it appears deposits are not being deposited in accordance with the time periods above will be reported to the appropriate department/division personnel for action, and the Office of Internal Auditing will be copied.

Off-Campus Procedures
Funds received in off-campus departments must be handled in the same manner noted above regarding issuing receipts or cash register receipts, items received through the mail, timing of deposits, and proper segregation of duties. In addition, all cash received should be handled as indicated below: 

1. An off-campus department with a departmental bank account will restrictively endorse all checks and deposit funds received into the departmental bank account. A copy of the deposit receipt should be emailed to Cash and Treasury Services at psadeposits@clemson.edu.
2. An off-campus department that does not have a departmental account but does have access to a Wells Fargo or First Citizens Bank branch should deposit funds directly to Clemson University’s composite bank account. All checks must be restrictively endorsed.
3. Retain original documents in your department. Deposit slips for the Clemson University composite bank account can be obtained from Cash and Treasury Services.

ATM Deposit Procedures
Funds received and deposited with an ATM must be handled in the same manner noted above regarding issuing receipts or cash register receipts, items received through the mail, timing of deposits, and proper segregation of duties. In addition, all cash received should be handled as indicated below:

1. A department that has a Wells Fargo deposit-only card will make a check or cash deposit in an ATM only after the proper approval process has been completed. The ATM accepts a total of 30 checks and 30 bills during one transaction. Bills and checks must be deposited separately. If you have more than 30 checks and/or 30 bills, you will have to make separate deposits.
2. Once the deposit has been processed and a valid receipt is given, a web deposit must be entered during the same business day.

Failure to Receive Funds
If you run a query and your funds have not been allocated to your revenue chart field string within three to five days from the date of the deposit, notify Cash and Treasury Services at 864-656-5601.

Deposit Overage or Shortage
Deposits are always verified by either personnel within Cash and Treasury Services or Wells Fargo Bank. If an overage or shortage exists, you will be notified immediately by Cash and Treasury Services.

Revenue Detail Report Reconciliations

Returned Items 
Checks returned by the bank twice will be charged back to the department that accepted the check. The department and/or individual that made the original deposit will be notified of this adjustment. Departments attempting to collect payment should charge an additional $30 returned check fee. The fee should be charged to account 4755 (service charges). The returned check fee may be waived, at the department’s discretion, in the event checks are lost or stolen.

For additional return check handling procedures(PDF), download the document.