Guide to iLab for External Users

Going forward, the SC BioCRAFT at Clemson University is excited to start using iLab, an online system to streamline the process of ordering and billing for core service requests.

Getting Started

All users are invited to use the system, which requires a one-time registration. Once you are registered, the system will enable you to place service requests, provide required approvals, and monitor progress.

Register for an Account

  • Complete the registration form on the sign-up page.
  • Receive a Welcome Email from iLab (typically within one business day) with login credentials.

Create a Service Request

Using your iLab login credentials, you can place a service request.

  1. Log in using the ‘External Clemson University user?’ option.
  2. Enter the credentials received in your welcome email from iLab.
  3. Select the Request Services tab and click on the Request Service button next to the service of interest.
  4. You will be asked to complete a form before submitting the request to the core.
  5. Your request will be pending review by the core. The core will review your request and either agree to the work or they will ask for more information if needed.

Create an Equipment Reservation

Using your iLab login credentials, you can place orders and schedule equipment time.

  1. Log in using the ‘External Clemson University user?’ option.
  2. Enter the credentials received in your welcome email from iLab.
  3. Select the Schedule Equipment tab and click on the View Schedule button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
  4. A window will pop up that will allow you to verify your reservation details and provide payment information before saving the reservation.

Additional help

More detailed instructions can be found by clicking on the “HELP” link in the upper right-hand corner or by navigating to welcome to iLab. For any questions not addressed in the Helpsite, click on the “HELP” link in the upper right-hand corner and submit a ticket, or email Support.