Profile Information

Profile

M. Serkan Akturk is an Assistant Professor of Management Science at Clemson University, Wilbur O. and Ann Powers College of Business. He obtained his PhD in Information and Operations Management from Texas A&M University, MBA in Financial Management from Naval Postgraduate School, and B.S. in Systems Engineering from Turkish Military Academy. At Clemson University, Serkan currently teaches MBA-8590 Managerial Decision Modeling, MBA-8060 Operations Management, MBA-8030 Statistical Analysis of Business Operations courses at the graduate level and MGT-3120 Decision Models for Management, MGT-3100 Intermediate Business Statistics, and MGT 3900 Operations Management courses at the undergraduate level.

Serkan's primary research interests include business analytics, supply chain management, retail operations, sustainable operations, marketing-operations interface, and logistics management. His research on these topics appeared in leading journals such as Management Science, Production and Operations Management, Harvard Business Review, Journal of Operations Management, IISE Transactions, and Omega – The International Journal of Management Science. His overarching research philosophy is centered on addressing empirically grounded problems that are inspired by practice. Serkan is a member of Institute for Operations Research and the Management Sciences (INFORMS), Production and Operations Management Society (POMS), and Decision Sciences Institute (DSI). Currently, he serves as Associate Editor (AE) for Decision Sciences Journal (DSJ) , as Editorial Review Board Member at Production and Operations Management (POM) and Journal of Operations Management (JOM), and as reviewers for Manufacturing & Service Operations Management (MSOM), and Omega - The International Journal of Management Science.

Research Interests

• Topics: Business Analytics, Operations & Supply Chain Management, Retail Operations, Omnichannel Retailing, Sustainable Operations, Technology Management.
• Methods: Econometric Modeling, Data Analytics, Design of Experiments, Game Theory, Optimization, Stochastic Modeling, Statistical Modeling.

Research Publications

• Akturk, M. Serkan, Michael Ketzenberg (2022). “Exploring the Competitive Dimension of Omnichannel Retailing”. Management Science 68(4): 2732-2750.
• Akturk, M. Serkan, Michael Ketzenberg (2022). “Impact of Competitor Store Closures on a Major Retailer”. Production and Operations Management 31(2): 715-730.
• Akturk, M. Serkan, Rakesh R. Mallipeddi, Xingzhi Jia (2022). “Estimating Impacts of Logistics Processes on Online Customer Ratings: Consequences of Providing Technology-Enabled Order Tracking Data to Customers”. Journal of Operations Management 68(6-7): 775-811.
• Ketzenberg, Michael, M. Serkan Akturk (2021). “How Buy Online, Pick Up In-Store Gives Retailers an Edge”. Harvard Business Review.
• Akturk, M. Serkan, Michael Ketzenberg, Gregory Heim (2018). “Assessing Impacts of Introducing Ship-to-Store Service on Sales and Returns in Omnichannel Retailing: A Data Analytics Study”. Journal of Operations Management 61(1): 15-45.
• Akturk, M. Serkan, James D. Abbey, H. Neil Geismar (2017). “Strategic Design for Remanufacturing: Analyzing the Complicating Factors for Multiple Lifecycle Products”. IISE Transactions 49(10): 967-979.
• Akturk, M. Serkan, Michael Ketzenberg, Baris Yildiz (2021). “Managing Consumer Return Abuse and an Assessment of Technology-Enabled Countermeasures”. Omega – The International Journal of Management Science 102: 1-26. (Finalist for 2016 INFORMS Service Science Section Best Student Paper Award Competition)

Links

• Media Mention (Financial Times)
• Media Mention (International Banker)
• Media Mention (VMSD Magazine)
• Media Mention (The Fashion Law Magazine)
• Harvard Business Review Article