Your TigerOne ID is your key to campus. By carrying your TigerOne ID with you on campus, you help foster a secure environment and ensure a seamless experience with University building access. While some buildings are open to the public without ID access, throughout campus, you will encounter various access control readers that will require you to tap your TigerOne ID to gain entry.
Many academic and public spaces on campus have open hours where every student, employee and affiliate may gain access to the buildings using their TigerOne ID without the need for requested access. However, other more secured facilities will not automatically allow you access without previously requesting this from the Building Security Coordinator (BSC). If you find that you need specific access to a secured building or need access to an open building for a broader timeframe, contact the BSC. BSC contact information is listed on the Facilities webpage.
Tap the phone's top to the reader. The top of the iPhone is where the NFC antennae is located. You do not need to wake up the phone as long as express mode is activated. Some phone cases can block the use of NFC. If your Mobile ID is not reacting, try removing the case to ensure this is not the cause of the issue.
Tap the face of the watch to the reader. You do not need to wake up the watch as long as express mode is activated.
Ensure your device is awake. Android devices can vary in the placement of the NFC antennae. Ensure NFC is turned on. Tap the top of the phone to the reader. If this does not work, tap the back body of the phone to the reader.
Tap the card on the reader. Ensure a wallet or bag does not block the card.
All students, employees and affiliates will automatically gain access to certain buildings during the building's specific open hours as disclosed by the department/Building Security Coordinator. If you find that you are not getting access to a building or space during a time when you are expecting access, please follow the troubleshooting steps below:
1. Ensure you are presenting the card properly as described in the presentation methods above.
2. Is the reader reacting when you present the card at all? If it is not, the chip in your card could be dead. You can test this by presenting your card to other readers. If no reader reacts to the presence of your card, the chip is most likely dead. You can request a new card by submitting a Broken Card Request. You will be required to hand in the old card or pay $30 for the new card. If the card has suffered abnormal wear and tear (holes, tearing, etc.), a $30 charge will be applied for the new card.
3. Is your card marked as lost? Check on the Credentials Management Page. The reader will react to the card, but access will be denied.
4. Are you using an old card? If you have had multiple TigerOne cards printed, only the most recently printed TigerOne card will be active. Ensure you are not using an old card.
Please send the following information when requesting support for a door reader. All submissions should be sent to TigerOneCard@clemson.edu. Please remember that all requests for door reader support should originate from the BSC or BSC Backup only. If the request is not from the BSC, TigerOne will ask the BSC to approve or confirm the request.
After receiving this information, TigerOne will first try to resolve the issue. If we cannot solve the issue, TigerOne will submit a ticket for service to A3. TigerOne will act as a liaison between A3 and the BSC, providing updates as they occur until the issue is resolved.
Schedule change requests must be submitted to TigerOne at TigerOneCard@clemson.edu at least one week before the requested change effect date. If this time window is not provided, TigerOne cannot guarantee that the request will be completed.
If you have a short-notice schedule request, using Security Desk, perform a Schedule Override on the door to change the state of the door for the event. For information on how to perform a schedule override, contact TigerOne at TigerOneCard@clemson.edu
Please ensure schedule requests originate in the form of an email to TigerOneCard@clemson.edu. Schedule changes requested over the phone are not considered secure and thus will not be enacted.
Please contact CUPD at 864-656-2222 in the case of emergencies in which your building cannot be secured.
Building Security Coordinators (BSC) should follow the steps below when a door needs to be locked or unlocked after hours:
NOTE: You may be contacted by CUPD in regard to calls received in relation to your building. In this situation, you may need to perform tasks in the Access Control software and/or provide building specifics to CUPD to include door number, door schedules or cardholder access. TigerOne does not respond to email requests after hours.
