Appointments/Access to Care
Medical, Pharmacy, Radiology and Lab Services
Student Health Services (SHS) operates on an appointment-based system. Visits can be in-person or virtual, and many medical appointments can be scheduled for the same day. Appointments for annual gynecological exams, physical exams, allergy injections and travel consultations should be made in advance. Our pharmacy is available to students who need new prescriptions filled or refills, with curbside or walk-in pickup.
To Make a Medical Appointment:
Schedule Online in MyHealth-eCall the Appointment Line: 864-656-1541
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Expectations and Reminders
- Please arrive 15 minutes before your scheduled appointment and check in at Registration. If you arrive more than five minutes late for your medical appointment, you will be asked to reschedule.
- If you have a virtual appointment, you will need to start the check-in process at least 20 minutes prior to your scheduled appointment as you must complete all online questionnaires before your appointment time. If you do not allow yourself sufficient time and try to join the meeting later than five minutes after your appointment time, you will not be able to join and must reschedule. See check-in instructions above.
- Bring a list of your current medications.
- Upload your medical and pharmacy insurance cards to MyHealth-e or bring them with you to your appointment (if not already on file). You will need to provide your primary policy holder/guarantor information.
- If you require specialized paperwork, please complete your portion and bring the paperwork with you to your appointment.
- Make sure your information is up-to-date in MyHealth-e.
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Text Message Appointment Reminders
If you have a mobile phone capable of receiving text messages, you can sign up to receive text messages from Student Health Services, including appointment reminders. You must opt-in to receive these communications and can opt-out at any time.
Text Message Communications -
Fees for Missed Appointments
Student Health Services charges a fee for missed appointments. Charges vary by visit type. If necessary, cancel or reschedule your appointment in MyHealth-e 24 hours in advance.
Please arrive 15 minutes before your scheduled appointment and check in at Registration. If you arrive more than five minutes late for your medical appointment, you will be asked to reschedule.
Hours of Operation
- Monday, Tuesday, Thursday, Friday: 8 a.m.- 4:30 p.m.
- Wednesday: 9 a.m.- 4:30 p.m.
- Closed University Holidays
General Information: 864-656-2233
After-Hours Care/Emergencies
Clinical Chaperone Policy
Student Health Services offers translation services for more than 200 languages, including American sign language.
Counseling and Psychological Services
Counseling and Psychological Services (CAPS) provides counseling and psychiatric services to support students. These services are delivered through in-person, videoconference are phone visits. Emphasis is on assisting students to adapt and cope with factors outside their control while courageously acting on those factors within their power.
Please note that CAPS providers abide by licensing laws and provide services, including remote services, in the state in which they are licensed. Therefore, students located outside South Carolina will be assisted with accessing care in their communities.
CAPS After Hours
Our overnight and over-the-weekend emergency phone-support service is available by calling CAPS at 864-656-2451 and selecting option 2 from the menu.
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Initiating New Services
Students seeking services should call CAPS reception at 864-656-2451 during business hours (8 a.m.-4:30 p.m.). Counselors will be available to conduct a brief phone screen to determine the best way to serve your needs.
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Ongoing Individual Counseling
Students in established individual counseling relationships are to reply to secure messages from their counselors. Look for these secure messages in the MyHealth-e portal.
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Groups and Workshops
Established groups will continue to be offered via videoconference. Group facilitators will reach out to group members, and group members are to reply promptly to the counselor’s secure message for instructions.
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Psychiatric Services
Clemson University offers ongoing psychiatric care for both undergraduate and graduate students. Our team comprises a full-time psychiatrist and a nurse practitioner with many years of clinical experience. Appointments are conducted both in-person and over telehealth. Our psychiatric providers initially meet with students for a detailed diagnostic interview and develop a tailored, individualized treatment plan. Treatment includes both medication management and, when appropriate, psychotherapy. Our providers work closely with counselors and other medical professionals on and off campus if needed for collaboration. They treat a variety of conditions, including but not limited to depression, anxiety, bipolar disorder, attention deficit hyperactivity disorder, autism spectrum disorder and eating disorders. Before meeting with a psychiatric provider, students will meet with a counselor to undergo an individualized assessment to determine if a referral to psychiatry is appropriate.
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Text Message Appointment Reminders
If you have a mobile phone capable of receiving text messages, you can sign up to receive text messages from Student Health Services, including appointment reminders. You must opt-in to receive these communications and can opt-out at any time.
Text Message Communications -
Fees for Missed Appointments or Late Cancellation
Student Health Services charges a fee for missed appointments and late cancellations. Charges vary by visit type; missed appointments with the psychiatrist incur the same charge as the visit charge. If necessary, cancel or reschedule your appointment in MyHealth-e. A late cancellation fee will apply if appointment is not cancelled 24 hours prior to your scheduled appointment.
Please arrive 15 minutes prior to your scheduled appointment and check in at Registration. If you arrive more than 15 minutes late for your CAPS appointment, you may be charged a fee.
