Shipping

eShip Global

• Benefits of using eShip Global
  • Improves invoicing accuracy through charging validation
  • Saves you time and money
  • Provides you with Clemson’s discounted pricing
  • Gives the ability to track your orders
  • Increases efficiency through quick access to sender/recipient information
  • Emails tracking information to others if necessary

  Clemson receives competitive international rates from FedEx, UPS, DHL and USPS so using eShip for international FedEx, UPS, DHL and USPS shipments is advisable for this reason, as well as the other benefits listed above.

• Obtaining shipping supplies

  Clemson faculty and staff can obtain express shipping supplies free of charge directly from any of the carriers (UPS, FedEx, DHL) by following the steps below. Supplies are also available from the local carrier offices.

  • • UPS/FEDEX
      UPS and FedEx supplies can be ordered directly from their websites. Your supplies will be delivered in 5-7 business days.
    • DHL
      To order supplies from DHL, please contact Mail Services at 864-656-7720 or Mailsmart@clemson.edu and supplies will be ordered and delivered to you.

  Alternatively, you can email support@eshipglobal.com with the carrier, delivery contact and address, quantity and type of supplies needed and eShip Global's support team will order those on your behalf.

• Cancellations and Changes

  If you make a mistake or need to update a label, you must cancel the shipment and create a new label. Please note that you cannot edit or reuse a label. By design, every package must have a unique shipping label because each bar code is a point of control for the carrier.

  eShipGlobal allows you to cancel a shipment yourself and create a new label rather than calling the carrier to cancel the shipment which normally results in a $10 correction fee.

  Once a package has been placed in a drop box or picked up by the carrier, it is too late to cancel your delivery.

  Although you will not be invoiced for shipments not received by the shipping carrier, cancel labels not used. 

  Same-Day Cancellations

  For same day cancellations, click on My Shipments from within the eShip Global main navigation window, then choose Shipment History, enter or choose the Tracking Number or Order Number in the box provided, click Generate, select the package that you would like to cancel and then click Cancel.

  Alternatively, please send an email to support@eshipglobal.com. Include the tracking number of the shipment that you would like to cancel, and eShipGlobal will cancel the shipment on your behalf.

• Carrier Pickups and Supplies
  • Schedule a one-time pickup by the carrier directly within eShip Global when creating a shipping label.
  • Regularly scheduled pickups can be arranged with each carrier at no additional cost, depending on shipping volume and frequency.
  • Shipments can be picked up by Mail Services by placing your package with a label affixed in your designated outgoing mail/box area
  • Shipments can be dropped off at Mail Services on campus located in the Dillard building, 104 Klugh Ave.
  • All Hazmat shipments must be picked up by the carrier from the shipper at the shipper's location.

  If you are not having Mail Services pick up your package, use a drop box that belongs to the carrier or have an established pick-up schedule with the carrier, you will need to notify the delivery service to pick up your package for delivery.

  You can find a nearby drop box by selecting the shipping carrier and then typing in your address into eShip’s Dropbox Locator. It will search to find the drop box that is closest to you.

• Research and/or Hazardous Materials

  Research and/or Hazardous Materials are generally defined as materials that are used in laboratory settings such as animals, biological (cultures or stocks of human or animal pathogens, select agents or toxins, human or animal materials, genetically modified microorganisms, vectors, plasmids, etc.), chemical or radioactive, and dry-ice.

  Some research materials may not necessarily be hazardous but become regulated materials once they are transported.

  How to ship these materials

  1. From within the Research Materials shipping form in the eShip Global system, click on the Edit button under your shipping information. Then, update the address information and click Save Changes.
  2. FedEx and DHL are authorized carriers for shipping research and hazardous materials. When a complete address (including zip code) is provided, FedEx will frequently appear for domestic and international shipments. DHL will appear for international deliveries.
  3. Click on My Shipments from within the eShipGlobal main navigation window, then select Hazmat from the filter. To filter through your history, you can enter a carrier Tracking Number, eShipGlobal Order Number or recipient in the search.

• Why did Clemson select eShip Global for all outbound package shipping for University employees?

  While the primary goal of this system is to streamline shipping across campus, minimize the University’s risk associated with moving hazardous or other regulated materials, and ensure compliance with safety and export regulations as well as other mandates, the online system also offers benefits to all University business shippers. These include allowing users to:

  • Choose from a variety of carriers (UPS, FedEx and DHL) to determine which one best meets their specific needs
  • Shop and compare costs to ensure Schools and Centers receive the best price from available carriers
  • Track shipments from an integrated at-a-glance dashboard, regardless of the carrier used to ship the package, and receive automatic notifications
  • Preprint shipping labels.
  • Easily schedule pickups

  For those individuals who need to ship hazardous materials, the system verifies that shippers have the proper training and helps ensure shipments are prepared in accordance with the most current dangerous goods regulations from the International Air Transport Association (IATA) and the United States Department of Transportation (DOT). The system also provides guidance to those who need to ship internationally.

• Who do I call for help with eShip Global?

  Please contact Mail Services at 864-656-7720 or email at mailsmart@clemson.edu for assistance shipping standard domestic and international packages.

  Contact Occupational and Environmental Safety at 864-656-0341 if you have any questions regarding categorizing research and/or hazardous materials or shipping parcels containing dry ice.

• How do I get a label for my package?

  Once you have entered the necessary information for your airbill, you will print the label (airbill) on plain white office paper using the eShipGlobal solution. Just fold the paper in half and place just that one piece of paper in the plastic pouch with the shipping information showing, and you are all done! You can also email the package label to another sender.

• What will my statements include?

  eShipGlobal charges will be invoiced and appear on your statements weekly.

  eShipGlobal charges will appear as actuals when the invoice is paid by Accounts Payable. When you look at My Shipments in eShipGlobal, your tracking number on the summary will match the tracking number on your statement. Also, through My Shipments, you can track your shipments by charging or other variables to make statement reconciling easier.

• How does eShip Global apply shipping insurance?

  The eShip Global system allows you to include insurance on all packages with the limits stated below as long as a value is declared. To add insurance to your package, enter the desired insurance amount in the Insurance Value under the Packaging/Contents panel.

  When declaring shipment values, keep the following guidelines in mind:

  • Letters (envelopes weighing ~8 ounces) can have a declared value of up to $500.
  • Other types of packages can have a declared value of up to $50,000.
  • UPS charges $0.65 per $100 of declared value to insure a package.
  • Other carriers’ rates are similar.
  •  

  The eShip Global system cannot process packages with a declared value greater than $50,000; contact Mail Services at 864-656-7720 for these shipments.